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The Kindness Of Strangers: Celebrating Hospitality Workers

When we want to do something fun, we usually think of going to a restaurant, out to a bar, or even on a trip somewhere. These activities are how we relax and choose to spend our free time. We think of these experiences as vital to what makes us happy, but how often do we actually think about the workers who make these activities possible for us? 

The good news is that Hospitality Appreciation Day is on Feb. 23, and the perfect time to consider all your favorite bartender does to brighten your day.

Industry Breakdown 

The hospitality industry is divided into three main sectors: food and beverage, travel and tourism, and accommodations. The mission stays the same in these sectors: provide unique and memorable services to customers to enhance their experiences. 

Whether it be a hotel concierge or a barista, customer satisfaction is always the top priority. Regardless of how these workers feel, they put their problems aside and try to give the best experiences possible.

Photo Courtesy CHUTTERSNAP

Pandemic Woes And Burnout

According to the U.S. Bureau of Labor and Statistics, the hospitality industry was one of the hardest hit during the COVID-19 pandemic, losing almost 8 million jobs. However, they also reported that it is projected to be one of the fastest growing in the next decade; 23.1% of all new positions created are in the hospitality job market. 

The industry has also been known for having a notoriously large turnover rate due to burnout, irregular schedules, and a lack of appreciation.

It’s important to support its growth and care for the workers who care for us. To do so, we can change our actions and give them the recognition they deserve.

Photo Courtesy Floris Christiaans 

Acknowledging Hard Work

This Hospitality Appreciation Day, here are some ideas for how you can show hospitality workers some kindness:

  • Remember that the basics go a long way. Saying please and thank you has a more significant impact than you may think.
  • We have all seen viral videos of customers leaving extremely large tips at restaurants, and if you have the means, those gifts will always be welcomed.
  • You can leave a good review on a website, write a thank you note at the bottom of the receipt, or even tell a worker’s manager how wonderful their service was.
  • If you are an employer, consider hosting an employee appreciation event. This gesture can be hosting a happy hour or treating them to coffee. 
  • Recognize and commend the small details that hospitality workers do with their actions. What was it about your experience that made it so memorable or so unique? Think of those special details and tell them how thoughtful, creative, and nice it was.
  • Acting with kindness, empathy, patience, and understanding is contagious. 

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